In Their Own Words

We came to Zamrud after my father passed without leaving a will. The situation felt completely overwhelming at first — multiple bank accounts, a property in Johor Bahru, shares. Nor Rasyidah walked us through what letters of administration meant and what would need to happen. She never made us feel that we should already know these things. It took about eight months in total, but we were kept informed throughout.

I came to Zamrud to draft my will. My situation had a few complications — I have children from a previous marriage and assets in different categories. Ahmad Wafi explained clearly how a will interacts with Faraid rules given my circumstances, and I left understanding what I had actually signed. I particularly appreciated that they did not push me to make decisions I wasn't comfortable with.

My siblings and I disagreed about how my late mother's estate should be handled. The situation had become quite tense. A friend recommended Zamrud and I am glad we went. They helped us understand what the will actually said and what each of us was legally entitled to expect. There was no pressure to escalate — the lawyer was quite direct about what would happen if we went to court versus if we reached an agreement. We settled it without formal proceedings.

I had been putting off making a will for years. A colleague whose mother had passed without one finally convinced me to just do it. Zamrud made the process far simpler than I expected. The consultation was thorough but not drawn out, and I had a signed document within three weeks. Linda, who managed the logistics, was very responsive every time I had a question.

Our family engaged Zamrud to administer our father's estate. It was a reasonably complex matter — several properties, shares, and a business interest. The team handled everything with genuine care. The main thing I would highlight is that we were never left guessing. Every two or three weeks we had an update, and when things were moving slowly at the courts, they explained why and what could be done about it.

I contacted Zamrud because a relative had contested a part of my grandfather's estate. I was not sure whether I had a strong case and was worried about the cost of pursuing it. Ahmad Wafi reviewed the documents and was honest with me about the limitations of my position as well as what was in my favour. We managed to reach a negotiated outcome that I found reasonable, and he was present throughout the discussions. Straightforward, sensible advice.