Terms & Conditions

In these Terms and Conditions, the following words carry the meanings given below:

• "Zamrud" / "we" / "us" / "our" — refers to Zamrud, the legal services practice registered and operating at Jalan Tebrau 205, 80250 Johor Bahru, Johor, Malaysia.
• "Services" — the legal services offered by Zamrud, including will drafting consultation, probate and estate administration, and inheritance dispute support.
• "User" / "you" / "your" — any individual who accesses this website or contacts Zamrud with an enquiry or for the purpose of engaging our Services.
• "Website" — the Zamrud website accessible at zamrud.club and all associated pages.
• "Agreement" — these Terms and Conditions together with any engagement letter or service agreement entered into between Zamrud and a client.
• "Content" — all text, images, documents, and materials published on the Website.

By accessing the Website or submitting an enquiry to Zamrud, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions and our Privacy Policy.

Use of this Website and engagement of our Services is limited to persons who are at least 18 years of age and legally capable of entering into a binding agreement under Malaysian law. By proceeding, you confirm that this applies to you.

If you do not agree to these terms, please do not use the Website or contact us for Services.

Zamrud provides inheritance-related legal services in Malaysia, including:

• Will Drafting Consultation (from RM 230) — a patient meeting to record your testamentary wishes clearly and faithfully.
• Probate and Estate Administration (from RM 710) — assistance for families administering an estate, including documentation and dealings with relevant authorities.
• Inheritance Dispute Support (from RM 1,615) — tactful help where an inheritance is contested, including negotiation and representation before relevant authorities.

Services are available to clients in Malaysia. The scope of each engagement, applicable fees, and expected timelines are confirmed in a separate engagement letter prior to work commencing.

The content on this Website is provided for general information only and does not constitute legal advice. You should not rely on it without first obtaining specific advice from Zamrud or another qualified legal practitioner.

When using this Website or engaging our Services, you agree to:

• Provide accurate, complete, and up-to-date information when requested
• Notify us promptly of any changes to information you have provided
• Use the Website only for lawful purposes and in a manner that does not infringe the rights of others
• Not attempt to gain unauthorised access to any part of the Website or its underlying systems
• Not upload or transmit any material that is harmful, offensive, or in breach of any law
• Cooperate with us in a timely manner to enable the delivery of Services

All Content on this Website — including text, design, layout, and graphics — is the property of Zamrud or its licensors and is protected by copyright and other applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use the Website for personal, non-commercial purposes. You may not reproduce, distribute, modify, or republish any Content without our prior written consent.

Documents prepared by Zamrud in the course of legal services remain subject to professional obligations and any applicable confidentiality terms agreed in your engagement letter.

Fees for Services are quoted in Malaysian Ringgit (RM) and confirmed in writing before work begins. The fees indicated on the Website represent starting prices and may vary depending on the complexity of your matter.

Payment methods, disbursements, and any applicable taxes will be set out in your engagement letter. We reserve the right to request a deposit or advance payment before commencing work.

Queries about fees or billing should be directed to [email protected].

The delivery of legal services depends on a number of factors including the complexity of the matter, the responsiveness of third parties (such as courts, land registries, and financial institutions), and the accuracy and timeliness of information provided by you.

Timelines provided at the outset are indicative. We will keep you informed of material changes and will seek your instructions where decisions are required. We are not liable for delays caused by circumstances outside our reasonable control.

Significant changes to the scope of a matter — including new issues arising mid-engagement — may affect the agreed fee, and we will discuss this with you before proceeding.

The Website and its Content are provided on an "as is" basis. While we take care to keep information accurate, we make no representations or warranties — express or implied — as to the completeness, accuracy, or fitness for purpose of any Content.

Nothing on this Website constitutes legal advice. Legal outcomes depend on individual facts and circumstances and cannot be predicted with certainty. We will always advise you honestly about the prospects and risks of your matter.

We do not warrant that the Website will be uninterrupted, error-free, or free of viruses or harmful components.

To the fullest extent permitted by Malaysian law, Zamrud shall not be liable for any indirect, incidental, consequential, or special loss arising from your use of the Website or engagement of our Services, including loss of data, loss of profit, or loss of opportunity.

Our total liability to you in connection with any matter shall not exceed the fees paid by you to Zamrud in connection with that specific matter, except where liability cannot lawfully be limited (for example, in cases of fraud or gross negligence).

Nothing in these terms limits or excludes liability that cannot be excluded under applicable Malaysian law.

Either party may terminate an engagement by providing reasonable written notice. Zamrud may also cease acting where required by professional conduct rules or where a conflict of interest arises.

Upon termination, fees are payable for work completed up to the date of termination. We will return your original documents and assist with an orderly handover to any replacement adviser you appoint.

Clauses relating to confidentiality, intellectual property, limitation of liability, and dispute resolution survive termination of these Terms.

These Terms are governed by and construed in accordance with the laws of Malaysia. Any dispute arising out of or in connection with these Terms or our Services shall first be referred to senior management of Zamrud for informal resolution.

If a matter cannot be resolved informally within 30 days, the parties agree to submit the dispute to the jurisdiction of the courts of Johor Bahru, Malaysia, without prejudice to either party's right to seek urgent injunctive or other equitable relief.

Entire Agreement: These Terms, together with any applicable engagement letter, constitute the entire agreement between you and Zamrud regarding the subject matter herein.

Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force and effect.

Waiver: Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

Assignment: You may not assign your rights or obligations under these Terms without our written consent. We may assign or transfer these Terms without restriction.

Notices: Formal notices under these Terms should be sent in writing to our registered office address or to [email protected].